Refund policy

Returns Policy

We accept returns on products that are unopened, unused, and in a resellable condition within 14 days of delivery.

Unfortunately, we cannot accept returns on items that have been opened, even if your dog does not like the food.

If you have received the wrong product or if there has been an error on our part, we will provide a free UK returns label.

To return an eligible item, please send it to the address below and include your order number and contact detailsinside the parcel:

Biome4Pets
Unit 5, Dunley Hill Court
Ranmore Common, Dorking, RH5 6SX